silverelephant175
November 17, 2020
"Great customer service, even better shoes"
I first saw a friend wearing Rothy's and after hearing they use recycled material, I decided to give them a try. I am obsessed with the yellow "The Point" shoes, they look great with my predominantly blue/navy wardrobe. For my birthday the following year, I received a "The Flat" pair as a gift, but the fit was not the same (for wider feet like me, I would recommend sizing up on "The Point" by a half size in comparison to "The Flat"). Through personal circumstance, I missed the return window of 30 days. On day 53, I contacted their customer service to see if they would still accept the return or give me a size swap. The person I spoke to on the phone was super helpful, and he didn't make me feel bad for missing the return window, which was my fault. Since the style I had was no longer available, they credited me a gift card, which was great! I really appreciate the exception they made for me, and the shoes are just amazing.
"Absolute WOW"
I have over 4 pairs of footwear from Rothy's because they are hands down, the best! The flats can be worn with anything, dress, skirts, jeans, shorts, anything! They are super comfortable because it's in linen and has a wide range of beautiful colors too. Looks amazing on my feet